Mobile Security

Mobile devices have evolved from telephones to pocket-sized computers. Although they allow all of the convenience and ease of a computer right in the palm of your hand, mobile users must recognize the magnitude of these devices and protect them in the same way they would their PC or laptop. Malware specifically targeting mobile devices has become a very real and prominent threat. Mobile malware can consist of viruses, Trojans, spyware, malvertising and rootkits.

We’re dedicated to providing the highest level of security. When using our Mobile Banking App, keep these tips in mind to ensure your experience is as secure as possible:   

  • Keep your mobile operating system up-to-date by installing the latest updates as prompted by your device to ensure maximum security.

  • Do not root or jailbreak your device. This practice weakens device security.

  • Protect your personal information by ensuring your mobile device maintains a PIN, fingerprint authentication or strong password. When your device is not in use, enable the automatic screen lock.

  • Use caution when downloading banking apps. Only install apps from reputable sources such as Apple® App Store, Google™ Play, or a direct link from your financial institution’s website.

  • Access Mobile Banking on a secure wireless network. Do not use public Wi-Fi hotspots. Unsecure networks can expose sensitive data, making it vulnerable to hackers.

  • If you use your internet browser instead of our Mobile Banking App, save the web link to the bank's login page as a bookmark to avoid the possibility of mistyping the URL or getting sent to an incorrect sight.

  • Whether you're using the Mobile Web or a Mobile App, don't let it automatically log you in to your bank account. Otherwise, if your phone is lost or stolen, someone will have free access to your money.

  • Once your session is complete, log out of mobile banking before closing the app.

  • Do not share personal and financial information via email, text, or phone. Social Security number, birthdate, passwords, and account numbers should be kept private and never stored on your mobile device.

  • Delete security codes and message alerts you may receive via text from your financial institution. If you change your mobile phone number, be sure to update your online banking profile to protect sensitive message alerts.

  • Be aware of SMShing. SMShing and smishing are like phishing (which typically happens via email) but take place via SMS text message. A criminal sends you a text message that tries to trick you into replying with financial or personal information or clicking on links that will sneak viruses onto your mobile device. Don't respond to a text message that requests personal or financial information. Industry State Bank will never ask you to provide your information in this way.

  • Exercise the same level of safe computing that you do on a desktop. Avoid following links in emails purportedly sent by your bank, especially those that require you to enter passwords or other confidential information.

  • Report a lost or stolen device. Contact your financial institution immediately to update your information. You can also log in and remove the old device from your online banking profile.

  • When depositing a check through our mobile banking app, wait until the funds are available and then destroy the check.